Frequently Asked Questions:

After patiently listening to our valuable customers, we've come up with answers to the most common questions that we recieve.  Of course, if your question doesn't appear on this list, feel free to call or email us, or open a chat and ask us yourself.

Thank you for visiting Champagne Baby!

I want to place an order, but I'm not sure how quickly my items will ship?

Is it safe to use my credit card on your site?

How are your items packaged; will they get damaged during shipping?

I have a gift certificate, but I'm not sure where to enter it.

I want to ship my gift to an address other than my own; how do I do that?

I entered my billing address and my shipping address, but when I went to the PayPal checkout screen, it asked me to enter my billing address again?

What is your exchange policy?

I want to place an order, but I'm not sure how quickly my items will ship?

Normally our items ship via UPS within three business days.  If for some reason we are not able to ship your product within this time frame, we will notify you within 48 hours.

Is it safe to use my credit card on your site?

We value the safety and security of your personal information!  Because of this we have partnered with PayPal.  PayPal is ranked as one of the most secure payment processors online today.  Once you enter your billing address you will be directed to PayPal's secure checkout screen.  You can feel secure knowing that PayPal security is keeping your information safe!

How are your items packaged; will they get damaged during shipping?

Our distributors package our products using standard packing methods.  These methods include high quality boxes, air bags, shipping peanuts, and or other filler to insure the safe delivery of your purchase.

I have a gift certificate, but I'm not sure where to enter it.

Congratulations on your gift!  Your gift certificate should have an "online redemption code" on it.  It should look like this:

I want to ship my gift to an address other than my own; how do I do that?

Once you've placed a product in your cart, click the checkout button to view your cart.  Simply hit the checkout button again to begin the checkout process.  There you will have the opportunity to enter separate billing and shipping addresses:

Please note that once you proceed to the PayPal processing screen they will once again ask you for your billing address.  This information is asked to insure maximum security; your shipping information has been stored and will be confirmed with an email from Champagne Baby.

I entered my billing address and my shipping address, but when I went to the PayPal checkout screen, it asked me for only one address?

Please note that once you proceed to the PayPal processing screen they will once again ask you for your billing address.  This information is asked to insure maximum security; your shipping information has been stored and will be confirmed with an email from Champagne Baby.

What is your exchange policy?

Champagne Baby is extremely concerned with your satisfaction both before and after the sale.  Therefore, we have an open exchange policy; meaning that if you are unsatisfied with one of our products, we will work with you either an exchange or a full refund.